Shipping policy

Where We Ship

We currently ship within the United States only. If you're interested in an international order, email us at info@brinnasauna.com and we'll see what we can do.

Processing Time

Orders are packed and typically handed to the carrier within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.

You'll receive a tracking number by email once your order ships. If you don't see it, check your spam folder before emailing us.

Rates and Delivery

Free shipping on all orders over $50. $6.95 flat rate shipping on orders under $50.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays happen.

Address Accuracy

Please double-check your shipping address at checkout. We're not able to reroute a package once it's in transit, and we can't refund orders delivered to an address you entered incorrectly.

Lost or Damaged in Transit

If tracking shows delivered but you don't have the package, check with your household and neighbors first, then wait 48 hours. Carriers occasionally mark packages early. If it still hasn't appeared, email info@brinnasauna.com and we'll help you file a claim.

If a package arrives visibly damaged, photograph it before opening and email us the same day.