Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible, items must be unused, unwashed, and returned in their original packaging. We can't accept anything that has been used in a sauna. Once a seat cover has been sat on in a hot room or a bucket has been filled, it can't be resold, and we'd rather be straightforward about that than pretend otherwise.
To start a return, email info@brinnasauna.com with your order number. We'll send return instructions. Please don't ship anything back before you hear from us.
Return shipping is the customer's responsibility unless the item arrived damaged or defective. Original shipping charges are not refunded.
Refunds are issued to the original payment method within 5 to 10 business days of us receiving the return.
What Isn't a Defect
Our products are made from flax, wood, and wool. These are natural materials, and they behave like it.
Linen has slubs, small thickness variations in the yarn. It arrives crisp and softens over the first several washes. Color varies slightly between production batches because flax takes dye unevenly, which is part of why it looks the way it does.
Wood has grain variation, color variation, and small surface marks. Every bucket is different. Wood also moves with humidity, and a bucket stored dry for a long period may need to be soaked before first use.
Wool felt has natural fiber variation and a faint wool smell when new, which fades.
None of these are defects, and we don't accept returns for them. If you want perfect uniformity, synthetic materials deliver it, and we don't sell those.
Damaged or Defective Items
If something arrives damaged or has a genuine manufacturing fault, email info@brinnasauna.com within 7 days of delivery with your order number and a photo. We'll replace it or refund it, your choice, and we cover return shipping.
Exchanges
The fastest way to exchange something is to return the original for a refund and place a new order.
Order Changes and Cancellations
Email us as soon as possible. We can usually change or cancel an order before it ships, but once it's with the carrier we can't intercept it.